What happens if the style i want goes out of stock?

If you are interested in a particular style but your size is unavailable, we can let you know as soon as the item comes back into stock, just sign up to receive a back-in-stock notification for this item via email. To do this, access the product page containing the item in question and click ‘Notify me when available’, youll find this under the 'Sold Out' button.
Please be aware: We do not restock all styles from our collection, even though we do strive to keep our best sellers available at all times.

How often do you restock your products?

We tend to restock our products every 3 months. In some cases, products sell out sooner than planned. We sometimes restock without prior warning, to insure our
customers can enjoy a full range of new and old season stock at all times.

Do you have a Size Guide?

You can find our unique footwear & clothing size guides on each product page throughtout  the website, this will give clear information on what size to choose.

I want to promote Divine Luxury Hub on my Facebook/Instagram, how do I do this?

With the vast number of requests we receive requesting to promote The Divine Luxury Hub, it unfortunately is not physically possible to respond to each of these requests.
However, if you wish to be considered, please tag @divineluxuryhub in any images you post involving items purchased from us. We scout Instagram posts regularly with @divineluxuryhub tags. If you have what we are looking for, we will be in touch with you.

I want to model for The Divine Luxury Hub?

Whilst we encourage applications of model requests at The Divine Luxury Hub, we only currently work with a small number of professional models, most of which already have an existing relationship with us. We are always still looking for new talent on social media, so make sure to tag us in any images you have wearing our designer products.
When searching for new talent, we take into consideration the following: your level of experience, work ethic and your general presence in front of the camera.
We receive a large volume of requests to model for us, due to this we can only contact you once you have been successfully shortlisted.

Can I add discount code after placing my order?

Unfortunatley we are unable to amend your order or reinburse any fees if you forgot to add your discount code, please make sure you add your discount code to your next order, keeping in mind it may contain an exipiration date.

Why is my discount code not working?

Your discount code may not proceed due to the following reasons:

Please note discount codes will not proceed in conjunction with other sales promotions or offers.

• Discount codes can only be used ONCE for each customer
• Some discounts may have a minimum spending set.  e.g £200.00 minimum spend
• Discount codes may only apply to certain products and may exclude some items in your basket.

I have received an item that is faulty, how do I resolve this?

If you receive an item that is faulty, please accept our apologies. We will work to resolve this issue as quickly as possible. Please send an email to info@divineluxuryhub.com with your order number, name and email address used when ordering and a member of our team will lend a helping hand.
We also require photographic evidence of the damaged item/area so that we can better assist you – please include this in your email.
All information will be logged internally to ensure the issue doesn’t occur again. We will advise you on how to return your faulty item to us.
Please note that you must return faulty goods within 45 days of receipt, unless advised otherwise by our team.

My order is missing an Item, how do I resolve this?

We are very sorry for the inconvenience caused by missing an item from your order. This does happen on the rare occasion, but be reassured we will rectify it. If you have received an incorrect item or order, please email info@divineluxuryhub.com, quoting the following:

Your name:
Shipping Address:
Order Number:
Details of the incorrect item/order received:


We also require photographic evidence of the items you've received, so please ensure that this is included in your email.

My order is showing as delivered but I have not received it, how do i resolve this?

If you have tracked your order click here (Track My Order Status) and it is showing as delivered but you have not received it then please ensure to check all safe places i.e., behind bin, porch, back door or with a neighbour. This needs to be done before resorting to calling or emailing our support team as this will be the initial question asked by us.
 If you have investigated all areas and checked with your neighbour and you are still without your parcel, please contact 0800 160 1096 or info@divineluxuryhub.com and our team will assist you with this.
*All missing parcels need to be thoroughly investigated with the courier service prior to offering a replacement or refund. It can take up to 1 week for the courier service to investigate these issues, please bear with us while we do our best to investigate and resolve this issue for you. 
Please do not contact the courier directly as this will cause extra delays.

I have not received my order yet, how do I resolve this?

Can i cancel or amend my order ?/